Btrained Consulting is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and protect the information we obtain from and about our clients, website visitors, and other individuals with whom we interact.
By engaging with our services, visiting our website, or otherwise providing us with your information, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect various types of information, including personal information, depending on your interaction with us:
Contact Information: Name, email address, phone number, postal address, company name, job title.
Professional Information: Resume/CV, employment history, educational background, skills, career aspirations, performance reviews (if provided by a client for coaching purposes).
Engagement Information: Details about the consulting services you request or receive, meeting notes, project details, feedback, and communication logs.
Payment Information: Billing address, payment method details (though we typically use third-party payment processors and do not directly store full credit card numbers).
Website Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, time spent on our website, and other analytics data collected through cookies and similar technologies.
Communication Content: Records of your correspondence with us, including emails, chat messages, and phone calls.
Voluntarily Provided Information: Any other information you choose to provide to us.
2. How We Collect Your Information
We collect information through various channels:
Directly from You: When you contact us, fill out forms on our website, engage in consultations, apply for a position, or communicate with us via email, phone, or in person.
From Our Clients: When our corporate clients provide information about their employees for whom they seek our consulting or coaching services. We will always seek to ensure that our clients have obtained the necessary consents from their employees before sharing their personal data with us.
From Third Parties: We may receive information from publicly available sources, professional networking sites, or third-party service providers (e.g., analytics providers).
Through Our Website: Using cookies and similar tracking technologies to collect website usage data.
3. How We Use Your Information
We use your information for various purposes, including:
Providing Consulting Services: To deliver the consulting, coaching, training, or advisory services you or your organization has requested.
Communication: To respond to your inquiries, provide updates on our services, and send relevant information.
Service Improvement: To analyze and improve our services, website, and client experience.
Marketing and Promotions: To send you information about our services, promotions, or events that may be of interest to you (you can opt out at any time).
Billing and Payments: To process payments for our services.
Compliance and Legal Obligations: To comply with applicable laws, regulations, legal processes, and governmental requests.
Fraud Prevention and Security: To protect our rights, privacy, safety, or property, and that of our clients and the public, and to detect and prevent fraudulent or unauthorized activities.
Internal Operations: For internal record-keeping, administrative purposes, and data analysis.
4. Sharing Your Information
We may share your information with third parties in the following circumstances:
With Your Consent: When you give us explicit permission to do so.
Within Btrained Consulting: With employees, contractors, and affiliates of Btrained Consulting who need the information to perform their duties and provide services.
Service Providers: With trusted third-party service providers who assist us in operating our business, such as payment processors, IT service providers, website hosting, analytics providers, and marketing platforms. These providers are contractually obligated to protect your information and only use it for the purposes for which we disclose it to them.
Clients (Corporate Coaching/Training): When providing services to corporate clients, we may share aggregated or anonymized insights regarding group performance or general trends. Individual personal data will only be shared with the client if explicitly agreed upon for the purpose of the engagement and with appropriate consent (e.g., progress reports for an employee undergoing coaching, where the employee has consented).
Legal Requirements: When required by law, court order, or governmental regulation, or if we believe it is necessary to protect our rights, safety, or property, or that of others.
Business Transfers: In connection with a merger, acquisition, sale of assets, or other corporate transaction, your information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
Aggregated or Anonymized Data: We may share aggregated or anonymized data that cannot reasonably be used to identify you.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include:
Encryption: Using encryption for data in transit and at rest where appropriate.
Access Controls: Restricting access to personal information to authorized personnel only.
Regular Security Audits: Conducting regular security assessments and vulnerability scans.
Employee Training: Training our employees on data privacy and security best practices.
While we strive to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information, and whether we can achieve those purposes through other means, and the applicable legal requirements.
7. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights regarding your personal information:
Right to Access: To request access to the personal information we hold about you.
Right to Rectification: To request correction of inaccurate or incomplete personal information.
Right to Erasure ( "Right to be Forgotten"): To request the deletion of your personal information, subject to certain exceptions.
Right to Restriction of Processing: To request that we restrict the processing of your personal information under certain circumstances.
Right to Data Portability: To receive your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another controller.
Right to Object: To object to the processing of your personal information for certain purposes, such as direct marketing.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact details provided below. We will respond to your request in accordance with applicable data protection laws.
8. Third-Party Links
Our website may contain links to third-party websites or services that are not operated by us. This Privacy Policy does not apply to the practices of those third parties. We encourage you to review the privacy policies of any third-party sites you visit.
9. Children's Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on our website and indicate the "Effective Date" at the top of the policy. We encourage you to review this Privacy Policy periodically. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
info@btrainedconsulting.com.